What can I do to save money on my energy bills?

Ofgem have set the energy price cap for this period - 1 October to 31 December 2024. This means that from 1 October 2024 a household with a typical consumption on dual electricity and gas will pay:   

• £1,717 a year if they pay by direct debit 
• £1,829 if they pay by standard credit (on receipt of their bill) 
• £1,669 if they have a prepayment meter

Prices are worked out per unit of energy used. If you use more you will pay more. The exact rate and standing charge will depend on the region where you live.

 

From 1 April 2024 the Energy Price Guarantee no longer applies to households with a prepayment meter. Ofgem have announced that standing charges will be the same for prepayment and direct debit. This is known as 'levelisation'. 

You can read about energy price cap levels on the Ofgem website.

 

The Energy Price Cap, which is set by the energy regulator Ofgem, is the maximum amount your supplier can charge you for a single unit of gas or electricity if you’re on a standard variable tariff. 

 

How this affects what you’ll pay for gas and electricity depends on the tariff you’re on. If you're not sure what tariff you're on, check your energy bills or contact your energy supplier.

 

If you're on your supplier's 'default tariff', this is the same as a standard variable tariff. You’re probably on a default tariff if you haven’t switched suppliers in the last year, or you’ve never checked what tariff you’re on.

 

From 1 October 2024, the average energy bill for a household on a default tariff, or standard variable tariff, paying by direct debit will be around £1,717 per year but remember even if you are on a default tariff your bill will be determined by how much energy you use, so if you use more gas or electric your bill will be more than £1,717.  

 

You can find more information about the Energy Price Cap and how it affects you, on Ofgem's website. 

 

If you’re not on a default / standard variable tariff, for example you’re on a fixed tariff or a time-of-use tariff then contact your supplier to check how your bills will change after 1 October 2024.

 

You can find more advice about choosing the right energy tariff for your needs here. 

 

There are no new Cost of Living support payments from the Government from 1 April 2024 but there is still help available if you’re struggling to afford your energy bills, or top up your prepayment meter. You might also be able to get certain benefits, grants and help offered by the government and energy suppliers.

  

Warm Home Discount: This gives you money off your electricity bill if you’re on a low income.

 

If you get benefits, you might be able to get £150 off your electricity bill or £150 added to your prepayment meter. If you, or your partner get the guaranteed element of pension credit, you should get the discount.

 

Check with your supplier to see if they offer the Warm Home Discount because not all of them do. You can only get the discount if your supplier is in the scheme. You don’t need to apply for the scheme - payments are automatic.

 

You might also be able to get the Warm Home Discount if you get a different benefit and the government decides you have 'high energy costs'. They'll work this out automatically - you don't need to contact them. 

 

Winter Fuel Payment: If you or someone in your household has reached State Pension age, you might be eligible for a Winter Fuel Payment. This is an annual one-off payment to help you pay for heating during the winter.

 

For this winter (2024/25) the eligibility rules for the Winter Fuel Payment are changing. The Winter Fuel Payment will now be limited to people over state pension age who are receiving Pension Credit or a limited number of other benefits. Pension Credit is a weekly benefit to boost your income. It’s based on how much money you have coming in.

 

You’ll get the payment if you or your partner get one of these benefits:

• Pension Credit
• Universal Credit
• income-related Employment and Support Allowance (ESA)
• income-based Jobseeker’s Allowance (JSA)
• Income Support
• Child Tax Credit
• Working Tax Credit

You’ll get £200 if you’re aged under 80 or £300 if you’re over 80 years old. 

If you’re eligible for a Winter Fuel Payment, you’ll get a letter in October or November each year saying how much you’ll get. You’ll usually be paid automatically in November or December. 

If you don’t get a letter by early December and you think you're eligible for a Winter Fuel Payment, you can make a claim. Check how to make a claim for a Winter Fuel Payment on GOV.UK. 

Cold Weather Payments: Cold Weather Payments are one-off payments to help you pay for extra heating costs when it’s very cold. You’ll get a payment each time the temperature drops below a specific temperature for a set period of time. You’ll only be eligible for a Cold Weather Payment if you already get certain benefits. If you're eligible, you should get paid automatically. Find out more about Cold Weather Payments on GOV.UK.

 

Get support from your energy supplier: Call your supplier and ask them if they offer any grants to help with your energy bills. Even if you’re not eligible for grants, suppliers still need to support you to manage your payments based on what you can afford. Depending on your circumstances, they may also offer you a referral for independent debt support or energy efficiency advice. They may also be able to offer you temporary credit for your prepay meter that you’ll need to repay.

 

You can find more details about Grants and benefits to help you pay your energy bills - on the Citizens Advice website.

 

Surviving Winter Grant: The Surviving Winter grant can provide households with £200 to help with winter fuel costs. Grants are made from funds raised by the Wiltshire Community Foundation’s annual Surviving Winter campaign. If you are of pensionable age or​ have a long-term health condition which is exacerbated by the cold weather and are on a low income you may be eligible for support through the Surviving Winter programme. To find out more please contact:

• Age UK Wiltshire - if you are of pensionable age on 0808 196 2424 
• Warm and Safe Winter - if you are working age on 0800 038 5722 

Fuel vouchers: If you can't afford to top up your prepayment meter you might be able to get a fuel voucher. You can contact us at Wiltshire Citizens Advice for more details about this. We can also help with food bank vouchers too. 

 

Local Social Welfare Support: Wiltshire Council has a local welfare provision scheme that provides critical short-term help and assistance with limited one-off household goods. For full details, or to apply visit: https://www.wiltshire.gov.uk/article/958/Help-in-a-crisis

 

Warm and Safe Wiltshire: Provides fuel poverty support for those most in need - for households of working age earning less than the Real Living Wage and have anxiety, poor mental health, or are visually impaired, hard of hearing, or are from Boater or Traveller communities. Eligible residents can contact Warm and Safe Wiltshire on 0800 038 5722 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

There are some simple things you can do to save some money on your energy bills. They won’t cover all the extra costs, but they can make a difference.

 

Here's our five tips:

 

But to keep comfortable and stay safe we recommend staying above 18°C.

 

It’s cheaper to reheat your home than keep your heating on low when you’re out, unless you own a heat pump.

 

This can be a quick DIY job. Keeping extra heat in your home will leave you feeling warmer and more comfortable.

 

Jackets are easy to fit, typically cost under £30, and you’ll also spend less on a hot shower or bath in the future.

 

Don’t overwork your system by blocking your source of heat and remember to remove radiator covers to get more value for money.

 

For more tips on saving energy, visit the Energy Saving Trust website.

 

We know this is a stressful and worrying time. We’re encouraging people to consider small ways they can make savings at home wherever possible and make sure they’re getting all the support they’re entitled to.

 

If you’re struggling, worried you might not be able to afford to top up your meter, or pay your bills, or are having any issues with your energy supplier, don’t hesitate to contact us so that we can help you find a way forward.

 

Call us on freephone 0808 278 7995 (Monday to Friday 9am to 4pm) or email us for support and advice.

First published 9 January 2024. Updated 9 April 2024, 2 July 2024, 27 August 2024 and 1 October 2024.